Privacy policy of Betride Casino
Effective from 8 October 2026.
Scope and our role
Who this policy covers
This policy applies to players in the United Kingdom who register an account with Betride Casino and to visitors of the Betride site without an account.
Our role
We decide why and how personal data is processed for the account, and we act as controller of that data. Where a payment or verification provider processes data on its own behalf, it acts under its own terms and its own policy.
Law
The law applies to every use of personal data described in this policy, including data we receive from payment and verification providers. We process personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
Updates to the services
When we add a service that needs new data, we update this policy before the data is collected.
Language
This policy is written for players in the United Kingdom and uses pounds sterling for any amount.
Data we process
Categories
| Category | Examples |
|---|---|
| Account | Email, username, password, country, currency |
| Profile | First name, last name, telephone, street, city, postcode, date of birth |
| Verification | Identity document, proof of address, selfie, payment card image |
| Financial | Deposit and withdrawal records, crypto wallet address, transaction reference |
| Activity | Games played, stakes, bonus status, login times |
| Technical | Device type, browser, IP address, cookie identifiers |
| Correspondence | Live chat and email messages |
Source
Most data comes from the player. Technical data is collected from the device, and transaction data comes from payment networks and providers.
What we do not ask for
We do not ask for a password in chat or by email, and we do not ask for the full card number or the security code in a verification image.
Accuracy
The player keeps the profile accurate. A change of address or telephone number should be reported to our support team.
Purposes and legal bases
Contract
We use account, profile, financial and activity data to open the account, run the cashier and settle bets. The basis is the contract with the player.
Legal obligation
We use verification data to confirm identity and age and to keep records that the law requires. The basis is legal obligation.
Legitimate interests
We use technical and activity data for security, fraud prevention and service improvement. The basis is legitimate interest, balanced against the rights of the player.
Consent
Marketing messages are sent only where the player agrees, and consent can be withdrawn at any time with effect for the future.
Purposes at a glance
| Purpose | Data | Basis |
|---|---|---|
| Opening the account | Account, profile | Contract |
| Payments | Financial | Contract |
| Identity and age checks | Verification | Legal obligation |
| Security | Technical, activity | Legitimate interest |
| Marketing | Consent |
Protection of players
We use activity data to recognise patterns that suggest harmful play and to act on a request for a break or for self-exclusion.
Verification data
When it is collected
The front and back of an identity document are requested before the first withdrawal. We may also request proof of address, a selfie with the document or an image of the payment card.
Period for sending
The player has 30 days to send the documents we request.
Use
Verification data is used to confirm identity, age and ownership of the payment method, and for no other purpose.
Images
Images are sent through the account. A player should hide the middle digits and the security code on a card image.
Cookies
Necessary cookies
They keep the player signed in and secure the session.
Other cookies
Analytics and preference cookies are set only according to the choice the player makes in the cookie banner or in the browser settings.
Preferences
Analytics and preference cookies can be refused without losing access to the lobby.
Control
A player can delete cookies in the browser. Some functions, such as staying signed in, then stop working.
Sharing
Providers
We share data with payment providers, verification providers and game studios where the service needs it.
Authorities
We disclose data to authorities where a legal obligation requires it.
Blockchain networks
A cryptocurrency transfer is recorded on a public network. The wallet address and the transaction reference are visible there, and we cannot remove them.
Service providers
Providers receive only the data that their task requires.
No sale
We do not sell personal data.
Retention and security
Retention
We keep data for as long as the account is open and for the period that law and dispute handling require afterwards. Data we no longer need is deleted.
Security
We protect data with access controls and encrypted connections. A player protects the account with a strong, unique password and signs out on a shared device.
Transfers
Where a provider handles data outside the United Kingdom, we require safeguards recognised by UK law.
Account closure
When an account is closed, we stop using its data for play and keep only what the law and dispute handling require.
Incidents
We inform affected players and the Information Commissioner’s Office of a data breach where the law requires.
Your rights
What you may request
Access, correction, deletion, restriction, portability and objection, within the limits of UK law.
How to ask
Write to [email protected] from the email address of the account and state the right you wish to use.
Reply
We reply in writing within the period that the law sets.
Limits
A right may be limited where the law requires us to keep a record, for example a record of a payment.
Complaints
A player may complain to the Information Commissioner’s Office.
Minors, changes and contact
Minors
Our casino is for adults aged 18 and over. We close an account found to belong to a minor.
Age checks
We use the date of birth and the identity document to confirm age.
Changes
Changes to this policy are published with a new effective date.
Contact for privacy requests
Privacy questions go to [email protected].